The Hub 4/25/10
Can we talk about online communities a little bit? In order for anyone to survive these days it feels like they've got to be affiliated with some sort of social networking website. Facebook, Twitter, to those late in the development - Myspace. All of those sites are for catching up with old pals, looking for new loves, shopping at online stores, and playing games. Someone could have their entire lives on these sites. But none of them, in my opinion, can compare to The Hub. By definition a "hub" is "a center around which other things revolve or from which they radiate; a focus of activity, authority, commerce,transportation, etc.: Chicago is a railroad hub." - (www.dictionary.com). For all intensive purposes, this is the most relevant definition I found. For Disney cast members The Hub is our source of communication for everything related to our jobs and the Disney Company in general. I go to The Hub to get everything I need - my work schedule, pay check information, etc. I can pick up shifts and give shifts away on The Hub. I can also check out my discount rates for resorts, book reservations with my discount, and find out really neat up-to-date Disney news on The Hub. It is our central point as Cast Members. I can not go one day at work without hearing about The Hub, nor can I go a day off of work without checking The Hub. Making sure my schedule is correct and that my pay check is coming on time and has all of the right hours. Everything I need is there. The Hub is our central point and we do anything and everything from there. But I wonder sometimes - what if I were an elderly cast member without computer skills? How do they do it? How do they get on The Hub and check everything out? Do their higher-ups help them out during their working hours? I've always wondered what it's like to be someone with limited knowledge - how are they helped? I guess I'm just thinking out loud. I'd really like to know what kind of help we have for cast members like that.
Disabilities 5/2/10
So this week we got a new KP cast member. We've gotten a few new people in the past few months but this one really stands out to me. His name is Richie and he is disabled. Richie has had no legs since he was about two years old. He is also missing a few fingers and has a lot of burn marks and scars all over his face. Richie is also from Manhattan, New York. So at first glance he is quite scary. He has been in a wheel chair his entire life and is used to it - that's just how he was raised so he knows no different. But I've noticed a lot of the things our managers do for Richie so that he can be a cast member at KP comfortably. For instance - they make it so that he doesn't have proficiencies to drive the pargo (a large version of a golf cart that we use to drive back stage to pick up used Kimmunicators during the day). So when he signs in on CDS during the day Mission Support doesn't even come up for him so that he will never have to go to the coordinator and say "I have no legs, how do you expect me to drive the pargo?". I really admire this. The fact that Disney says "Hey, you can work here. Whoever you are, and whatever you have going on.". And I'm not just talking about cast members. I love how accessible our parks are as a whole. We have wheel chair ramps at every attraction, and into all buildings. I've been told by many guests that Disney is the most accessible place they've been to. At night I do what is called PAC (Parade Audience Control) where I stand behind a rope and admit guests to a disabled section to watch the Illuminations show at night. The section gives guests with disabilities the opportunity to watch the show from the fence. The crowd outside of my ropes stands during the show, and if you are unable to stand then there is no way that you would be able to see the show from behind the crowd. Our PAC positions (there are four in Epcot) allow guests with disabilities to enjoy the show from the comfort of their chairs. I can't count how many nights I've had this position, but every time I do I'm thanked at least once by a guest who is unable to stand. And then they usually launch into a spiel filled with gratitude about how accessible Disney is. And I agree. I think it's amazing that we have so much hospitality for every type of person, and that Disney believed that anyone and everyone should be able to enjoy the facilities. Not just those who could stand it. Literally.
There are no Stupid Questions - Or Are There? 5/9/10
I can not count how many times I have been standing at a Kim Possible cart, in my costume (grey cargo shorts, a black green and purple polyester top with the "Team Possible" logo, white socks, black sneakers and my Disney name tag reading "Courtney: Lynchburg College") and someone walks up to me and says exactly this: "Excuse me (looks at my name tag) Courtney, do you work here?". I really would like to say "No." at some point in time. I am sick and tired of all the stupid questions I get asked. I understand that Disney is a large place, but how can some people be so dense? I get asked often "Where is Disney?" and by now I know that what they are really meaning to ask is "Where is the Magic Kingdom?". See a lot of people reference our Disney here to be similar to the one in California. But they are actually very different. Just because there is a castle in The Magic Kingdom does not mean that it is the only Disney park in Florida. We have about fifty square miles here, with four parks, and countless resorts, golf courses, and other amenities. Walt Disney World is roughly the size of the city of San Francisco. But since Magic Kingdom has a castle just like Disney Land, people think that this is the only park we've got. I am so sick of the stupid questions. "Ma'am, what time is the three o'clock parade in Magic Kingdom?". You think I'm kidding but I'm dead serious. I've gotten that question at least five times since I got here. I don't know how people survive being so small minded and ill informed. I've also been asked about my own park. There are two parts to Epcot: Future World and the World Showcase. Future world holds the majority of the rides and attractions, while the Showcase has eleven pavilions representing different countries and is more culture oriented. When I set someone up in Future World for a mission in the German pavilion I got asked the weirdest question, and I will never forget it. The woman asked "Where is that?" which is a common question, so I explained to her how to get to the showcase and around to Germany. She still looked puzzled so I pulled out my map and showed her where we were and drew a route with my finger to where she was going. She then asked "Do I need a hopper pass to get to that park?". She thought that we had put two separate parks on the map. As if the maps aren't jumbled and confusing already, let's just go ahead and jam two into one map to save time and money and create confusion. Right. That's exactly what we did. I am so confused as to how people think this way. With very little common sense. And I guess I would have been the same way to be honest. It's quite overwhelming, Disney, but I just wish people would think a little bit more before they open their mouths.
Home Sweet Home 5/16/10
This week I was lucky enough to be back in Virginia for the week. I got to see graduation and pick up my car and be with my friends and family for the week. I flew into Virginia on the eleventh and was there until today, the sixteenth. I got to see graduation yesterday which was amazing. Unfortunately, I was supposed to spend the majority of my trip in Lynchburg and not just a day or so. I got there on Friday night, instead of on Tuesday. My brother's girlfriend had her baby this week and my car was having issues that we needed to get fixed before being able to drive all the way to Florida. So I made it finally to Lynchburg in time to see graduation and drive back to Florida. I'm not really looking forward to working this week because I've been off of work for so long. I really liked being at school. And I definitely realized how home sick I've been lately. I'm loving my time in Florida but I'm ready to be done and get back to my day-to-day at school. I didn't really notice much else about my internship experience this week. Except for how life might be after college. I've learned to cherish my vacations, because I'll be home sick once I'm living somewhere other than with my parents, and working for myself. I felt very grown this week because my parents didn't pay for my trip - I did. And I scheduled the time off, I didn't call out from work or anything to go. I did all of the planning myself, and for that I'm proud. And I feel like I'm growing up a lot from this experience and am very grateful to have the opportunity to be here.
Oh, There's the Heat. 5/23/10
Thinking back now on the time when I was complaining about the cold... could I have that back? It is SO HOT here. We had that terrible winter, about a week of spring, and then BAM summer. It just smacked us all right in the face. The heat is high nineties all the time and it is so incredibly humid all the time. Our heat index is also incredibly high. All of the humidity leads to rain and thunder and lightning. None of this would be an issue with me if I didn't work outside all day every day. I guess I'm going to have to get used to it. I just can't believe that people actually do this - and some people work out here in PANTS. I can't believe that part either. After being home last week, this week has been terrible. It was cloudy and over cast and cold and rainy in Virginia for the entire week. And I would much rather that than this. I don't really know how to describe it other than miserable. However, I have learned how to hydrate. There are both good and bad sides to everything. This is also true about the new weather situation in Florida. Well... I guess it's just new to me and other "non-floridians". The good news is: if it storms too badly the Kim Possible workers get to go inside. The bad news? We have to stand in the rain all the time because the storms have to get REALLY bad for us to go inside. All of the outdoor merchandise and attractions go inside for just a little rain - but not Kim Possible. We have to have a flash-bang of under fifteen seconds (the time it takes between seeing the lightning and hearing the thunder) to be able to close down. And then by the time they (managers and such) decide to close us, the storm is already over, we are soaked head to toe (we have rain gear but in that rain it really doesn't matter. You're getting wet whether you like it or not), and it's time to go back out and start greeting guests again. I'm so incredibly frustrated with the way that we run these things at Kim Possible. You would think we'd be the first attraction to close down considering we deal with electronics outside, but no. We're stuck. And the heat too. We have small fans at our carts, but that really doesn't help much when the heat index is a hundred and five and we have to greet guests from twelve feet away from the cart in our suffocating polyester costumes. I wish these things were set up a bit differently. With all the details that imagineers go into for attractions and decorations for guests, you'd think whoever designs our costumes and carts and such would take the cast members and the weather into consideration. I hope some of this changes, but I'm sure it won't. It takes a lot to change something at Disney.
Everything Else - May through July
When I started this journal I was focusing on one thing a week that I noticed about Disney and Disney cast members or rules, etc. The past couple months I have just not been able to keep up. the summertime is here and everything about the parks is going crazy. I haven't been able to keep up with work and my personal life, and definitely not school. The point of focusing on one thing a week was so that I did not ramble and babble about the same things over and over again each week and so my journal actually served a purpose. These past couple months have been nothing but mundane. I get up, go to work, come home, go to bed, and get up and do it all over again. Luckily I've been driving to work since I have my car now, so things have been easier because I'm not always waiting on a bus. The only big thing that has happened in the past couple months is a new roommate. One of our girls in the apartment got terminated for eating something from the kitchen she worked at. That action is an automatic termination. She left for work around 2 in the afternoon and was fired by 4. It's insane how quickly these things happen. Since we had an open bed in the house we got a new housemate. She is not at all what I expected and she causes a lot of problems. I went to Price Management (the company that runs our apartment complex) and they were absolutely no help. I got shit from their manager and from fellow Disney Cast Members. I was required to sign a confidentiality agreement before meeting with them, so I'm not allowed to talk about specifics, but it was the worst experience I've ever had with a housing manager. He was just down right rude and it made me think: what is Disney doing here? I've realized that I have no options. I have the options that Price Management gives me, but nothing more. My mom said that Disney is running a Communist community, and I wholly agree. I have to live in the housing they provide, and in order to live here I have to follow their rules and do what they say, or I'm gone. And I don't find that quite fair at all. I don't like that I can't have my family over for a visit, or live with people that I'm comfortable with. I have to follow all of Disney's rules exactly how they are written, or I can quit and go home. And I have definitely considered that option. I have considered giving up the internship entirely and just going home and trying something else because of my living conditions. That's how terrible it's been. But I have to learn to get over it and just learn to deal with other people. I just don't think it's fair that I have to live with someone that I've never heard of or met, and I'm not even allowed to have a lock on my bedroom door. There is no privacy, there are no options, and it's just plain unfair. Other than that, everything is good. I have three weeks left and will write on final journal entry at the conclusion of my program. But it has been one crazy ride so far!!!
